RMA (Return Merchandise Authorization) Request Page 1

Welcome to CAVS Service RMA number request page.

Please read and follow the instructions below carefully to obtain an RMA number for a repair service.

Required information:

1. Personal information (name, address, phone number, and email address).

2. CAVS model name and serial number found at the back of the unit.

3. Purchase receipt (only required for warranty service). Click here for CAVS Warranty Policy.

How it works:

1. Complete the form below and submit to CAVS Service Department.

2. The form will be reviewed and an email with RMA # will be sent to you within 2 business days.

3. Once RMA # is received, write it to the box and include a copy of purchase receipt if applicable, and send merchandise to the following address:

CAVS Service Dept
RMA#: (your RMA # here)

10707 Fulton Wells Avenue
Santa Fe Springs, CA 90670

 

RMA request form:

Customer Name:

Phone Number: Email Address:

Address (no PO Box accepted):

City: State: Zip Code:

CAVS Product Name: Serial Number (only for players):

Problem Report or Comment:

Important Information: